TERMS OF SERVICE

 Disclaimer about DIET, WEIGHT LOSS & Saggy SKIN

 

We provide an online marketplace for consumers to purchase health products, vitamins and natural supplements, not on line medical advice forum.

 

Our site’s statement is included in our terms and conditions of use, which is found on the homepage. Please take NOTE that our products and claims made about specific products on or through the website are not approved to diagnose, treat, cure or prevent disease. In particular, we do not take responsibility for your weight loss if you have not followed the diet programme.

 

You are not guaranteed a certain result and may get saggy and excess loose skin as a result of any rapid weight loss, especially if you have to lose a lot of weight, usually over 2st.

 

Our opinion would be to undertake body contouring treatments like skin tightening e.g. LPG endermologie or body fat reduction treatments, e.g. Vanquish or ultrasound during the weight-loss period.

 

We do not offer these treatments with our products and cannot guarantee your desired result. We, however, advise you to source these treatments with the support of your independent medical consultants.

 

Please note that the content of our website is for information purposes only and not intended to substitute your physician’s advice. Reliance on any information on our website is at your sole risk as we will not recommend or endorse any specific tests, procedures or products for your diet, sagging skin or weight loss.

 

If you think you have a medical emergency, please call your GP or NHS111.

Complaint Procedure

 

1. Introduction

We always aim to provide a high standard of care in all our services.

Our customers’ views are important to us and help to ensure our services are consistently meeting people’s needs. If you are unhappy with any of our services or products it is important that you let us know.

 

If a complaint alerts us to possible defect or neglect of service we will  consider the complaint and our team will decide how to investigate and monitor outcomes.

 

2. Making a suggestion

Often people feel more comfortable about suggesting improvements rather than complaining formally. Anyone receiving  or using our products or services, and their friends/ family, may make a suggestion.  

First you should speak to our complaints Manager or their Deputy.

Comments or suggestion boxes are available at our premises if you would rather make your suggestion that way.

If the suggestion is something that we as a company need to consider you can send it to:

e-mail : info@gandmhealthcare.co.uk

 

3. Making a complaint

We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service  and products we provide. We treat all complaints in confidence.

Medisculpt Therapy Ltd and G&M Healthcare Ltd

assures clients and their families that it will not withdraw or reduce services because someone makes a complaint in good faith.

 

 4. Who can complain

Anyone affected by the way our company provides services can make a complaint.

A representative may complain for the affected person if they:

 

  • have died

  • cannot make a complaint themselves, or

  • have given consent for the representative to act on their behalf

 

5. How you can make a complaint

You can complain:

  • in person

  • by telephone

  • through a member of our staff

  • through an advocate or representative

where someone complains orally we will make a written record and provide a copy of it within 3 working days

  • by letter or

  • by email

 

 6. Anonymous complaints

We deal with anonymous complaints under the same procedure; however it is better if you can provide contact details so we can tell you the outcome of our investigation.

 

 

7. Responsibility

The Manager has overall responsibility for dealing with all complaints made about their service.

 

We will provide as far as is reasonably practical:

  • any help you need to understand the complaints procedure; or

  • advice on where you may get that help.

 

 

8. How we handle complaints

The Manager may ask one of the management team to investigate the complaint. That person will have enough seniority and experience to deal with the issues raised by the complaint.

 

We will acknowledge a complaint within 3 working days and give you the name and contact details of the person investigating it.

 

We will keep you informed about the progress of the investigation. We aim to have all complaints finished within 28 working days unless we agree a different time scale with you.

 

When we have finished investigating, we will arrange to meet with you to discuss the outcome, and write to you with:

  • details of the findings;

  • any action we have taken; and

  • our proposals to resolve your complaint. 

 

 

9. Time limits

You should complain as soon as you can after the date on which the event  or incident occurred or came to your notice. If you complain more than twelve months later, we may not be able to investigate properly. But we shall also consider whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.

 

10. Further steps

At any stage during the process, if you are not happy with the way the service is dealing with your complaint you can write to : Dr Grace Hula, Director at: 8 Church Glebe, Sheffield, LND,S6  1XA. UK

0114 233 5000

8 Church Glebe, Sheffield S6 1XA, UK

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©2020 by G&M Healthcare.